Last Updated: September 21, 2026
Welcome to Big South Performance. These Terms & Conditions govern your use of our website, communications with us through the website, and requests for automotive services.
By accessing or using this website, submitting a service request, contacting Big South Performance, or otherwise using the website, you agree to these Terms & Conditions.
These website terms do not replace any written estimate, repair order, work authorization, invoice, warranty document, or other agreement provided in connection with specific automotive services.
Big South Performance provides automotive repair, diagnostics, maintenance, performance upgrades, tuning, parts installation, and custom automotive services in Winston-Salem, North Carolina.
Certain services may depend on vehicle condition, compatibility, parts availability, software access, manufacturer requirements, project scope, and other technical factors.
Submitting a request through this website does not guarantee that Big South Performance can or will perform the requested service.
This website is provided for general information, service inquiries, appointment requests, and communication with Big South Performance.
You agree not to:
We may modify, suspend, restrict, or discontinue any part of the website at any time.
Submitting a contact form, service request, appointment request, email, or other inquiry does not create a confirmed appointment or service agreement.
After receiving your request, Big South Performance may review information such as:
An appointment is confirmed only after Big South Performance communicates acceptance and confirms the applicable date, time, and service requirements.
Pricing shown or discussed before inspection or diagnosis may be preliminary.
Final cost may depend on factors including:
When required by applicable North Carolina law, Big South Performance will provide a written estimate and obtain appropriate authorization before performing covered repair work.
Additional work that materially changes the approved scope or price will require customer authorization when required by law.
Nothing in these Terms & Conditions is intended to waive any right that cannot legally be waived under the North Carolina Motor Vehicle Repair Act or other applicable law.
Automotive diagnosis can involve inspection, testing, scanning, disassembly, software communication, road testing, or other procedures necessary to determine the condition of a vehicle.
A diagnostic service identifies available evidence and possible causes of a problem. It does not guarantee that every problem will be discovered during the initial inspection.
Some faults may be:
Diagnostic charges, where applicable, may be payable separately from repair charges.
If further testing, teardown, parts, or labor are necessary, Big South Performance may request additional authorization before continuing.
The customer is responsible for accurately describing known vehicle problems, modifications, previous repairs, warning lights, fault codes, and other information that may affect diagnosis or service.
By authorizing work, the customer confirms that they:
The specific scope of authorized work will be governed by the applicable estimate, repair order, work authorization, invoice, or written communication.
Performance upgrades and custom modifications can change the operation, characteristics, reliability, emissions behavior, drivability, fuel requirements, noise level, power output, handling, braking, or durability of a vehicle.
Services may include, where accepted by Big South Performance:
No specific horsepower, torque, fuel economy, acceleration time, vehicle lifespan, or other performance result is guaranteed unless expressly stated in writing.
Results vary based on the complete vehicle configuration, condition, parts, calibration, fuel, environment, maintenance, and intended use.
ECU tuning, programming, module flashing, and electronic configuration may depend on:
Not every vehicle, ECU, or module is compatible with every requested service.
Software changes may also affect manufacturer settings, diagnostic behavior, emissions systems, drivetrain operation, or warranty coverage.
Customers are responsible for informing Big South Performance of existing tuning, aftermarket electronics, previous module programming, or other modifications before work begins.
Big South Performance may inspect or research compatibility before installing parts or beginning a custom project.
Parts that appear compatible based on manufacturer or supplier information may still require modification, supporting components, additional labor, or further evaluation.
Big South Performance may decline to install or use a component if it determines that the component is incompatible, unsafe, unsuitable, damaged, incomplete, or inappropriate for the vehicle or intended use.
Big South Performance may choose whether to accept customer-supplied parts.
If customer-supplied parts are accepted, additional conditions may be stated before installation.
Unless otherwise agreed in writing, Big South Performance is not responsible for defects, incorrect fitment, missing components, manufacturer failures, or other problems inherent in parts supplied by the customer.
Additional labor caused by defective, incorrect, incomplete, or incompatible customer-supplied parts may result in additional charges if authorized.
Estimated completion dates are estimates unless expressly guaranteed in writing.
Completion may be affected by circumstances including:
Big South Performance will make reasonable efforts to communicate significant changes affecting an approved project.
Customers are responsible for charges associated with work they authorize.
Payment requirements, deposits, payment schedules, accepted payment methods, and balances due will be communicated in connection with the applicable service or project.
Unless otherwise agreed in writing, payment for completed and authorized work is due according to the applicable invoice or repair order.
Taxes, shop supplies, diagnostic charges, parts, labor, third-party services, programming fees, or other authorized costs may apply where appropriate.
Customers should arrange to collect their vehicles promptly after being notified that authorized work has been completed.
If storage charges may apply, applicable charges and conditions will be disclosed as required by law or in the applicable repair documentation.
Nothing in these Terms limits rights or obligations arising under applicable North Carolina law regarding repaired vehicles, payment, storage, or possessory liens.
Customers may have rights under North Carolina law concerning inspection or return of replaced parts.
Requests to inspect or retain replaced parts should be made when repair work is authorized.
Certain parts may be subject to manufacturer warranty procedures, core-return programs, exchange requirements, environmental disposal requirements, or other restrictions that prevent their return.
Any warranty applicable to parts or labor will be stated in the applicable invoice, repair order, manufacturer documentation, or separate written warranty.
Unless specifically stated in writing, information on this website should not be interpreted as creating a warranty regarding:
Manufacturer warranties on parts are subject to the manufacturer’s own terms and conditions.
Nothing in this section limits warranties or consumer rights that cannot legally be excluded.
Modified vehicles may place additional stress on engines, transmissions, drivetrains, cooling systems, fuel systems, electrical systems, suspension components, brakes, tires, and other parts.
A failure occurring after a modification does not automatically mean that the modification or service caused the failure.
Likewise, installing or tuning one component does not guarantee the condition or reliability of unrelated or pre-existing components.
Big South Performance may recommend additional inspection, maintenance, supporting modifications, or repairs before or after performance work.
Vehicle owners are responsible for ensuring that their vehicles comply with applicable federal, state, and local laws and regulations.
Certain modifications may affect:
Customers should verify the legality and suitability of any requested modification for their intended use.
Big South Performance may decline work that it determines cannot appropriately or legally be performed.
Aftermarket parts, tuning, programming, engine modifications, powertrain changes, or other alterations may affect manufacturer or third-party warranties.
Big South Performance does not control warranty decisions made by vehicle manufacturers, dealerships, parts manufacturers, insurance companies, or other third parties.
Customers should review applicable warranty terms before authorizing modifications.
We make reasonable efforts to keep website information accurate and current.
However, website content is provided for general informational purposes and may not reflect:
Service availability and technical compatibility must be confirmed directly with Big South Performance.
Photos, videos, illustrations, vehicle examples, and project descriptions shown on the website are intended to explain services and automotive concepts.
Unless specifically identified as a customer’s actual project, visual content should not be interpreted as a representation that Big South Performance performed work on a particular pictured vehicle.
Customer vehicles, names, reviews, photos, or project details will be published only where Big South Performance has appropriate authorization to do so.
Big South Performance may use or refer to third-party:
Third-party products and services are governed by their own terms, warranties, policies, and availability.
Big South Performance is not responsible for independent third-party websites or services outside its control.
Unless otherwise stated, website content including text, branding, graphics, layouts, logos, photographs, and original materials is owned by or licensed to Big South Performance.
You may view and use the website for personal and legitimate business inquiries.
You may not reproduce, republish, distribute, sell, modify, or commercially exploit website content without prior authorization.
Information submitted through this website may include your name, email address, phone number, vehicle information, project details, and files you choose to upload.
Our collection and use of personal information is also governed by our Privacy Policy.
By submitting information through the website, you authorize Big South Performance to use that information to review and respond to your inquiry.
When you submit a form, send an email, call us, or otherwise provide contact information, you agree that Big South Performance may contact you concerning your request, appointment, vehicle, estimate, service, or related matter.
Submitting a service request does not automatically enroll you in unrelated marketing communications.
To the fullest extent permitted by applicable law, Big South Performance is not responsible for losses arising solely from reliance on general website information where vehicle inspection, diagnosis, compatibility verification, or direct professional evaluation is reasonably required.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
To the extent permitted by law, users agree to be responsible for losses or claims arising from their unlawful use of the website, fraudulent submissions, unauthorized use of another person’s vehicle or information, or violation of these Terms.
This provision does not affect any non-waivable consumer rights.
Big South Performance may update these Terms & Conditions from time to time.
When changes are made, the “Last Updated” date at the top of this page may be revised.
Your continued use of the website after changes are published constitutes acceptance of the updated website terms, subject to applicable law.
These Terms & Conditions are governed by the laws of the State of North Carolina, without limiting any consumer protections or other rights that apply under federal, state, or local law.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
These Terms constitute the agreement governing use of this website.
Specific automotive work may also be governed by separate estimates, repair orders, invoices, authorizations, warranty documents, or project agreements.
If a service-specific written agreement conflicts with these website Terms, the service-specific agreement will control with respect to that service, subject to applicable law.
If you have questions about these Terms & Conditions, contact:
Big South Performance
160 Hanes Mall Circle
Winston-Salem, NC 27103
Phone: (336) 512-2447
