Last Updated: September 21, 2026
Big South Performance respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how Big South Performance (“Big South Performance,” “we,” “us,” or “our”) may collect, use, store, and disclose information when you visit our website, submit a service request, contact us, or otherwise interact with us online.
By using this website or providing information through it, you acknowledge the practices described in this Privacy Policy.
The information we collect depends on how you interact with our website and services.
When you submit a contact form, request service, request a consultation, or otherwise communicate with us, you may provide information such as:
Please do not submit sensitive personal information that is not necessary for us to review your automotive service request.
When you visit our website, certain technical information may be collected automatically by the website, hosting provider, security tools, analytics technologies, or similar services.
This information may include:
We may use this information to operate the website, maintain security, understand how visitors use the site, diagnose technical problems, and improve website performance.
We may use information collected through the website to:
Submitting information through the website does not guarantee an appointment or acceptance of a vehicle or project.
Information submitted through our website forms is used primarily to review and respond to your request.
For example, if you request:
we may use the information you provide to determine whether the requested work is appropriate for your vehicle and whether additional information is required.
Submitting a form does not itself create a service agreement or confirmed appointment.
Our website may use cookies and similar technologies to support website functionality, security, performance, and visitor analysis.
Cookies are small data files that may be stored on your device when you visit a website.
Depending on the website configuration, cookies may be used to:
You can control or delete cookies through your browser settings.
Disabling certain cookies may affect the functionality or performance of parts of the website.
We may use website analytics or performance-monitoring technologies to better understand how visitors use our website.
These technologies may collect information such as:
This information may be used to improve website usability, content, performance, and service information.
If third-party analytics services are used, those providers may process information according to their own privacy policies.
Our website may rely on third-party companies or platforms that help us operate our website and business.
These may include providers of:
These providers may receive limited information when necessary to perform services on our behalf.
Their handling of information may also be governed by their respective privacy policies and terms.
Some pages may contain content or functionality provided by third parties, such as:
When you interact with third-party content, the third party may collect information according to its own privacy practices.
Big South Performance does not control the privacy practices of independent third-party websites or services.
We encourage you to review the privacy policies of any external service you use.
We do not sell personal information submitted through our service-request forms as part of our ordinary business operations.
We may disclose information when reasonably necessary to:
Information may also be transferred as part of a merger, acquisition, sale, restructuring, or transfer of some or all of the business, subject to applicable law.
Information relating to your vehicle may be maintained as part of our business and service records.
Depending on your interaction with Big South Performance, this could include:
Information associated with an actual repair order, invoice, or customer relationship may be retained separately from information collected solely through the website.
If you provide your phone number or email address, Big South Performance may use that information to communicate with you about:
Submitting a service inquiry does not by itself mean that you have agreed to receive unrelated promotional communications.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected.
Retention periods may depend on factors such as:
Information that is no longer reasonably needed may be deleted, anonymized, or securely disposed of where appropriate.
We take reasonable administrative, technical, and organizational measures intended to protect information from unauthorized access, loss, misuse, disclosure, or alteration.
However, no website, email system, electronic transmission, or data-storage system can be guaranteed to be completely secure.
You should therefore use care when sending personal information through the internet.
If a security incident involving protected personal information occurs, Big South Performance will take appropriate steps and provide notifications when required by applicable law.
You may contact Big South Performance if you would like to:
We will review requests and respond as reasonably appropriate and as required by applicable law.
We may need to retain certain information when necessary for legitimate business, legal, accounting, warranty, repair-record, fraud-prevention, or dispute-resolution purposes.
You may contact us at any time if you no longer wish to receive optional promotional emails from Big South Performance.
Service-related communications concerning an active inquiry, appointment, repair, invoice, vehicle, or other business transaction may still be sent when reasonably necessary.
This website and Big South Performance’s automotive services are not directed toward children under 13.
We do not knowingly seek to collect personal information from children under 13 through this website.
If we learn that personal information from a child under 13 has been submitted without appropriate authorization, we will take reasonable steps to delete it where required.
Our website may include links to websites that Big South Performance does not own or operate.
For example, links may direct visitors to:
Big South Performance is not responsible for the content, security, or privacy practices of third-party websites.
Visiting an external website is subject to that website’s own policies and terms.
If you interact with Big South Performance through a third-party social media platform, that platform may collect and process information independently from us.
Information you choose to make public through social media may also be visible to other users.
Please review the privacy settings and privacy policy of the applicable social media platform.
Our website contact and service-request forms are not intended for transmission of highly sensitive information such as:
Unless specifically requested through an appropriate secure process, please do not submit this type of information through ordinary website contact forms or email.
We may update this Privacy Policy periodically to reflect changes to:
When this Privacy Policy is updated, we may revise the Last Updated date at the top of the page.
We encourage visitors to review this page periodically.
If you have questions, concerns, or requests regarding this Privacy Policy or personal information you have submitted to Big South Performance, please contact us using the contact information provided on our website.
Big South Performance
Winston-Salem, North Carolina
Phone: (336) 512-2447
You may also contact us through the Contact Us page on this website.
